At DreamGigs, we stand behind the quality of our products and services. If you are not fully satisfied with your purchase, this Refund Policy explains how returns and refunds are handled in a fair and transparent manner.
Returns
- Returns are accepted within [X] days of purchase.
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase (receipt or invoice) is required.
Non-Returnable Items
- Gift cards
- Downloadable or digital products
- Personal care items (for hygiene reasons)
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds are processed within [X] business days.
- Refunds are credited to the original payment method.
Important Notes
- Shipping costs are non-refundable.
- Return shipping fees may be deducted unless otherwise agreed.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank for processing delays.
If you have completed these steps and still have not received your refund, please contact us at [support email].
Sale Items
- Sale or discounted items are final sale and are not eligible for refunds.
Exchanges
- We replace items only if they are defective or damaged. Contact us at[support email]to request an exchange.
Return Shipping
- Items must be returned to our official return address.
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method.
For any questions regarding this Refund Policy, please contact us at [email protected].